REFUNDS

At donnaparks.com., we maintain a very high level of quality assurance by taking every bundle of hair agoes through a vigorous process to make sure that you are receiving the best quality product possible. All orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

Due to the nature of our products, ALL SALES ARE FINAL AS WE DO NOT OFFER REFUNDS.

returns and EXCHANGE

Your satisfaction is our goal. If you are dissatisfied with your purchase, please make sure to contact us. Please contact us first before returning items by emailing us at customerservice@donnaparks.com or Call us at 888-869-1011. Unauthorized returns will not be accepted.

Only hair bundles, lace closures and frontals qualify for exchange. Exchange may be performed for different items from our store, as all purchases are final sale.

Requests must be made within 3 business days of receipt of product(s).

Customer is allowed one exchange, if eligible, per order.

Any exchange requested after 3 business days of receiving the product will not be honored.

We will not accept any merchandise, which has been used or altered (washed, brushed, combed, or cut) in any way. All merchandise returns must be unworn, unwashed, original curl pattern( undispersed ), and still, have the original package & tags attached.

According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.

Product must be exchanged for something of equal or greater value. In order to process an exchange, the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. Exchanges are limited to one exchange per order. No refunds will be permitted, unless it is determined that Salon Exclusive Hair by Donna, LLC. is the party at fault, then we shall exchange the product at no additional cost to the customer.

Any exchanges upon request of customer, he/she is responsible for reshipment costs as that is a separate service that has already been used.

Any exchange that permits a difference (less than original) customer will hold a store credit for the remaining balance owed as we do not refund ANY costs.